Refund policy

Refund & Return Policy

At Close Encounters Co, we want you to be fully satisfied with your purchase. Please review our policy below.

Returns
Since all of our products are made to order, we do not accept returns or exchanges for reasons such as incorrect size, color selection, or change of mind.

However, we will gladly offer a replacement or refund if your item arrives damaged, defective, or if you receive the wrong item.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [banndi.studio@gmail.com] with the following:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once your claim is reviewed and approved, we will send a replacement or issue a full refund at no additional cost.

Refunds
If a refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of purchase. After that, production begins and we are unable to make changes.

Shipping Issues
We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package is lost in transit, please contact us and we will assist you in resolving the issue with the shipping carrier.

Contact Us
If you have any questions about your order, feel free to reach out to us at [your email address].

By placing an order with us, you agree to this Refund & Return Policy.